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Guest FAQ

Casa Riviera

800 Garden Street, Santa Barbara, CA 93101

This hotel

Check-in / checkout

4:00 PM / 11:00 AM

Wi-Fi network + password

Your unit's private network name (e.g. "Casa Riviera [unit]") and password are sent in your check-in email before arrival, or scan the in-unit QR code. An open network, "Casa Riviera Guest" is also available.

Parking

23 spaces in an underground garage accessed from De La Guerra Street. Mind the driveway hump on entry; low-clearance/sports cars should use street parking. Garage entry clearance is 7 feet. First-come, first-served; one car per unit enforced; no RVs/oversized vans.

Street sweeping

Corner property, so two frontages. East De la Guerra Street is swept Mondays 8:00 AM to 10:00 AM on our side and Tuesdays 8:00 AM to 10:00 AM on the opposite side. Garden Street is a night commercial route swept Mondays 1:00 AM to 4:00 AM, so a car left on Garden overnight into Monday is the one that gets cited. Posted signs govern.

EV charging

6 Tesla Universal Wall Connectors (NACS + J1772), $0.30/kWh, in the covered lot.

Pets

2 pets max, $75 per pet. $250 fine for unapproved pets. A filtered pet fountain is on the first floor next to the elevator.

Laundry

In-unit (new LG stacks, detergent provided) in Units 9, 10, 11, 12. All other units use the shared "Guest Laundry" room (ground floor, next to Unit 13) via your unit's door code. Mobile-pay, $3.50/load, detergent provided, mesh hamper bags available.

Air conditioning

Both heating and cooling via Samsung ceiling cassettes, plus a Pioneer air filtration system tied to the AC/heat cycle (can't run independently, per city code).

Quiet hours

10:00 PM–8:00 AM.

Max occupancy

Units 9, 10, 18 and 23 sleep 4. Units 11 and 12 sleep 6. The other 24 units sleep 2.

Pack 'n Play / high chair

Available in all units except Unit 27 (space restrictions), first-come-first-served.

Lock / lockbox

Keyless smart lock, keypad code or text "Unlock." Some doors need to be pulled then pushed (or reverse) to disengage after unlocking; door handle won't turn until then.

Luggage storage

No on-site lobby; no dedicated luggage storage.

Beach access

Same general beach description as Casa Castillo.

Elevator

Yes. From the underground garage to all levels, plus stairs. Does not work during a power outage; use the stairs. Units 11–12 also have private street-level entrances.

Fireplace / BBQ

No BBQ and no in-unit fireplace.

Streaming / TV

Smart TVs, streaming apps only, personal login required.

Nearby restaurants/attractions

Same State Street / Paseo Nuevo / Funk Zone description as Casa Castillo.

Good to know here

  • Sleeper sofas with standard bedding in Apartments 9, 10, 11, 12, and 18 (not made up before arrival; ask in advance if you want it pre-made).
  • Loft units have out-of-reach windows with remote-controlled blackout blinds.
  • No anti-slip bathmats provided by default (hygiene policy). Available on request.
  • In-room laptop safe with a settable 4–6 digit code.
  • Power outage: pre-charged lanterns under the kitchenette sink; no backup generator; physical door keys available from key boxes near each unit's door.

Everything else

Booking and pricing

Check-in and access

Parking

Wi-Fi and television

Housekeeping and supplies

Amenities

Pets

Noise and neighborhood

Maintenance and emergencies

Checkout

Others

Questions we have not answered here go to the hospitality line in your check-in message. Nothing on this page is a door code, a wifi password or guest data, by construction.

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