This Privacy Policy describes how Zipstay LLC (“ZenStay”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.zenstay.com or any of our property sites, make a reservation, or otherwise interact with our services. By using our sites, you agree to the practices described in this policy.
Section 01Owner & Data Controller.
Zipstay LLC
1550G Tiburon Blvd #343, Tiburon, CA 94920
Contact: techadmin@zenstay.com
Section 02Types of Data Collected.
We collect the following categories of personal information, either directly or through third-party services:
- Trackers (cookies and similar technologies)
- Usage Data (pages visited, time spent, referral source)
- Number of users and session statistics
- Email address (when submitted via newsletter or contact forms)
- Interaction data: clicks, keypress events, mouse movements, scroll position, touch events, motion sensor events
- Answers to form questions
Unless otherwise specified, all requested data is mandatory. Optional fields are clearly labeled. Users are responsible for any third-party personal information they publish or share through our services.
Section 03Processing & Storage.
We implement appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your data. Processing occurs using computers and IT tools following organizational procedures aligned with the stated purposes.
Data is processed at our offices and at the locations of our service providers. Depending on your location, data may be transferred to countries outside your residence. See Section 05 for details on third-party processors and their locations.
Personal Data is stored for as long as required by the purposes for which it was collected. It may be retained longer due to applicable legal obligations or your consent. Contract-related data is retained until contract completion. Upon expiration of the retention period, data is deleted.
Section 04Why We Process Data.
We collect and process data to provide our services, fulfill legal obligations, respond to enforcement requests, protect our rights and interests, and detect malicious or fraudulent activity. Specific purposes include:
- Analytics — understanding how visitors use our sites
- Hosting and backend infrastructure
- Spam and bots protection
- Displaying content from external platforms (e.g. maps)
- Email communications (newsletter, booking confirmations)
Section 05Third-Party Services.
We use the following third-party services that may collect and process your data:
Google Analytics 4
Google LLC — United States
Web analytics service enabling traffic analysis and reporting. IP addresses are collected then discarded before data storage. Data processed: number of users, session statistics, trackers, usage data.
Google Maps Widget
Google LLC — United States
Enables map visualization on our pages. Data processed: trackers, usage data. Widgets may collect traffic data even without active engagement.
Google Fonts
Google LLC — United States
Provides typeface visualization services. Data processed: trackers, usage data.
DigitalOcean
DigitalOcean Inc. — United States
Hosting and infrastructure provider for our application and data.
Mailchimp Widget
Intuit Inc. — United States
Email list management service used for newsletters. Data processed: email address, trackers, usage data.
Google reCAPTCHA
Google LLC / Google Ireland Limited — United States & Ireland
Spam and bot protection. Data processed: answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, trackers, usage data.
Section 06Cookie Policy.
This site uses trackers (cookies and similar technologies). To learn more about the specific trackers used and how to manage your preferences, please read our Cookie Policy.
Section 07EU User Rights (GDPR).
If you are located in the European Union, you have the following rights regarding your personal data:
- Right to withdraw consent — withdraw previously given consent at any time.
- Right to object — object to processing carried out on a legal basis other than consent.
- Right to access — request confirmation of processing and receive a copy of your data.
- Right to rectification — request corrections to inaccurate or incomplete information.
- Right to restrict processing — request that we store data without further processing.
- Right to erasure — request deletion of your data (“right to be forgotten”).
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to lodge a complaint — submit claims to your competent data protection authority.
To exercise these rights, contact us at techadmin@zenstay.com. Requests are free and will be answered within one month.
Section 08US User Rights (CCPA & State Laws).
This section applies to users residing in California and other US states with applicable privacy laws. You have the following rights:
- Right to know — request confirmation and access to your personal information.
- Right to correct — request correction of inaccurate information.
- Right to delete — request deletion of personal information.
- Right to data portability — receive your data in a usable, portable format.
- Right to opt out of Sale or Sharing — we do not sell or share personal information for cross-context behavioral advertising.
- Right to non-discrimination — we will not discriminate against you for exercising privacy rights.
To submit a request, contact us at techadmin@zenstay.com. We will verify your identity and respond within the timeframe required by applicable law.
Section 09Changes to This Policy.
We reserve the right to change this policy at any time by posting an updated version on this page. We recommend checking this page regularly, referencing the “Last updated” date shown in the page header. Changes affecting processing based on your consent will require new consent where required by law.